This post is related to For Review.
In my previous post, I detailed how our Remedy ARS Server 7.0.01 patch 003 with MidTier (MT) 7.0.01 patch 010 was generating ARWARN 66 upon logon to the system. Well, our team team implemented ARS Server 7.0.01 patch 011. This rectified the issue, however, it generated a few issues with the default intrinsic permissions in our Remedy forms. In the end, we did have some forms that loaded without any data. Fortunately it was none of our major forms.
A few things to keep in mind when updating is dealing with the multilicense file, which we had some issues with, causing our server to go into Demo mode for about 20 minutes (during our down time window). And planning to go into Admin Only mode for the server... We didn't do this last one, usually our upgrades are pretty smooth, so we let the help desk continue to use Remedy and switch over to our Hot-Standby server. However, this time, when our main server came back online after the upgrade, our system took the services off of the Hot-Standby and placed them onto the main server, which was in Demo mode. ~sigh.
We switched it back over quite quickly, but we were really worried there for a minute.
About The Author
- Daniel: "IndigoJake"
- I'm a college graduate, who has two degrees "Information Technology and Security: Microsoft" (bachelor degree) and "Computer Information Systems: Programming" (associate degree), as well as a "Microsoft Networking" (college certificate). ¶ I previously worked for a local computer repair shop in Owosso, Michigan, were I've seen computers do some of the strangest things imaginable. ¶ I am presently employed at one of the "large enterprise" IT companies in Troy, Michigan -a huge change for me. ¶ This blog is dedicated to only my experience as an IT guy, from the horrors of the BSoD to the awesomeness of xgl.
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