Today, Mitch (one of my best friends) called me up from his work place in Lansing. We were doing some basic checks of his server... He needed to open the case and check to see the motherboard model and if all the RAM slots were full. He was planning a RAM upgrade, and I needed details, especially since I was getting different information about his server from different sources. Opening the case would be required.
He said he would call me back once he got the information. I told him not to break the server -- I was headed off to a service call in East Owosso, and would talk with him afterward. The roads were bad, a good 3" (7 cm) of slushy snow. Driving back, it was a little worse, but not too bad. The snow was tapering off, but still, I made the decision that all other service calls were canceled, save for mission critical support.
Once I walked into the store, returning from my service call less than an hour after I left, Mitch was already on the phone with Joel, co-owner of CyberMedics. First words out of Joel's mouth: "Mitch is on the phone, apparently the southbridge heatsync fell off... the server has shut itself off."
This was critical in Mitch's work environment. They only had one server, and everything was loaded on to it. Exchange (mail), Data Server, Domain Controller, everything. It simplifies administration, but it also is one whopping single point of failure, and it was down.
I stopped Joel as soon as he finished speaking and instantly responded, "Transfer him to me." I needed to speak with him immediately to get the details. I was quickly regretting not polishing off my cup of coffee before heading into work.
Yes, it was that bad. Mitch opened the case and the heatsync just fell off... No apparent reason why, it just fell off. It took only seconds for the server to over heat and shut down. And now, the server was unable to boot. Thoughts rolled though my head: circuitry failure from over heating, power supply failure, motherboard failure. All of which are hardware related, none of which were a quick fix.
Status: Server is Down, support required,
mission critical, productivity has been stopped.
I was to prepare for a trip to Lansing, a 35 mile (55 km) drive. There is now nearly 8" (17 cm) of slushy snow on the ground. Calls were going crazy, authorization needed to be made before I headed out to work with Mitch, and I needed to schedule things with CyberMedics before heading out.
Within half an hour, a strategy was made, and the trip was planned. I was to head out, stop by my apartment and grab a second set of clothes, a blanket, some food, and something to drink (all but the first were in case my car broke down or I got into an accident, as well as planning on staying the night on site, since the roads were to get worse until after 1 AM) -- if I could, Mitch asked me to pick up some Cheetos for him, if I passed a convenience store, we were planning for a serious all-nighter. The 2-mile drive home took me nearly 20 minutes. While I was there, I took a moment to leave a note for my roommate with emergency contact information, in case I was in an accident or didn't return from Lansing within a day or so; I told myself, "Just in case, ya know?"
Upon leaving with my supplies, I got a few blocks before I determined that the storm had become a lot worse, there was now around 9" (22 cm) of snow on the ground. The snow had picked up visibility was down to nearly nothing, and my little car, basically a Ford Escort without anti-lock breaks, was unable to safely navigate the roads in town... The 35 miles to Lansing seemed quite impossible without getting into an accident or losing control of my car. And I was really beginning to think that those emergency contacts I left my roommate would need to be used if I did go to Lansing this evening. My logic stepped in full force, I had serious doubts that I'd be able to drive though town, let alone to Lansing, without getting into an accident. I needed to cancel on Mitch.
I felt bad. All I could do was call Mitch and talk with him over the phone. I really wanted to be there and help him with his network in this critical state, but it was too dangerous to drive this evening... I told him that I would try to come out the following day if he wasn't able to get the server up and running that evening, if the roads cleared up. I told him to call me with updates as he worked this evening.
The roads were so bad that I even called into work and talked with Joel, I told him that it was unwise to drive my car presently and would not be returning to work. It took me another 10 minutes to drive the half mile back home, down a single road, sliding with each turn, sharing a near-miss with the Shiawassee river at one point.
I just hope Mitch makes it home safely. I'm going to call him later this evening just to be sure.
I found this on my desktop today... Just went and did a drag to select operation, and it found several other "squares." I can drag them around, if I click and drag on the "real folder" first. I cannot open them however. I wonder what they are.... 
